The library’s Tech Help service provides training on basic technology skills such as:

• Use a mouse and keyboard
• Navigate the internet
• Create an email account
• Create a social media account
• Download apps to a tablet or smartphone
• Navigate a tablet or smartphone
• Other device basics
• Microsoft Office applications (Word, Excel, PowerPoint)
• Get started with eBooks and other digital downloads from the library (Libby, Hoopla, and Kanopy)
• Use library databases and other online library learning resources (LinkedIn Learning, Mango Languages, Ancestry.com, JobView, etc.)

Staff are not able to assist with the following:

• Filling out forms or complete tasks on a patron’s behalf
• Repairing malfunctioning or infected devices or software programs
• Unlocking an account for which a user has forgotten their access information
• Providing medical, financial, or legal advice
• Provide advanced technology assistance on topics such as programming/coding, specialized software programs, or specialty devices
• Because appointments are subject to availability, Tech Help is not a solution for patrons who have a time-sensitive need.

Troubleshooting tips for Digital Download services is available at https://irvingtx.gov/troubleshooting-tips.

Please enter a short description of what you need help with in the "Question" box below.